ITCube Package

ITCube system can provide a complete picture of relationship with a client. Starting with a phase of establishing contact through stages of cooperation, ending in maintenance and after-sale services. It allows you to organize all of the knowledge about your clients and to take care of any potential sale, so as to surpass the competition. It supports modern marketing techniques including conducting direct marketing campaigns. ITCube system gives you a guarantee of readiness for rapid enterprise development and easy implementation of new employees, which is particularly important in case of high staff turnover. ITCube Package has been implemented in over 650 companies so far and is used by over 7500 users. To prove surprising ability to adapt to individual customer needs there are success stories (3-100 users) of companies of various business lines such as advertising agencies, construction, IT, industry, consulting and training, car showrooms and hospitals.

ITCube package - the most popular Polish CRM

Being a CRM system (Customer Relationship Management) ITCube is a tool which main tasks are to collect, process and present information about customers. This ensures that every user has instant access to information on the full history of cooperation with contractor or contact person. The history must be understood very broadly, starting with notes, tasks, offers and ending with bids, sent e-mails and all kinds of documents, including those located in the external business systems.

ITCube system is also a channel of communication and a time planning tool. Users are given an extensive task calendar to allow time planning of their own work and delegate tasks to other users. In both cases, the system provides automatic notification of the need for planned activities to the employee.

The PROJECTS module provides full support for the mapping of process execution (eg, ISO procedures) and conducting marketing campaigns. This allows further division of the customer history into independent threads. It is particularly important for clients with whom we maintain long-term business contacts.

Because in many industries the aspect of after sales care is very important, ITCube package has been equipped with an advanced SERVICE module. It allows to build a detailed history of the device. The history is composed of signed contracts/warranties and service activities concerning individual repairs and parts replacement.

The stored data are presented in a variety of studies, ranging from simple table reporting through 3D graphic presentations. Having so extensive knowledge significantly contributes to cost rationalization and customer service efficiency and effectiveness.

All modules are highly flexible. Changes in configuration can be made by the customers themselves. Thanks to the graphical environment to build additional forms from a scratch, the customer is provided with the system which adapts itself to his needs in the future.

Gold Medal winner at Poznan International Fair 'Infosystem', ITCube CRM, was awarded for its high quality of software proved in many installations.